Dear RemoteView Users,

We are performing a service update to improve our quality and provide a more stable experience. Please note that connections may be temporarily unstable during the update. We will continue to do our best to provide better services.

◆ Scheduled Date and Time

July 7, 2026 (Tuesday) 19:00 – 21:00 (KST)

◆ Key Update Details

• Windows
  • Enhanced remote control performance in the RX Viewer
  • Added H/W Encoder and AV1 codec mode support
• macOS – Viewer
  • Fixed an issue where scrollbars appeared incorrectly in "Fit to Screen" mode
  • Fixed an issue where the viewer switch button was incorrectly activated when changing resolution with the settings window open in a multi-monitor environment
  • Reduced packet volume to improve real-time control responsiveness
• macOS – Common
  • Fixed a failure when copying and pasting large amounts of text
• macOS – Agent
  • Fixed an issue where copying an image caused the remote control session to disconnect
  • Agent installation now rejects blank spaces in the name field

◆ Contact Information

If you have any questions or experience any inconvenience regarding this update, please contact us at the email address below.

E-mail: gb_sales@rsupport.com

Thank you.