An unscheduled update will be carried out to enhance service quality and improve functionality. This update will proceed without service interruption; however, the Korea bypass server will be temporarily suspended during the maintenance window, which may cause brief intermittent disconnects.

◆ Scheduled Date and Time

August 6, 2026 (Thu) 16:00 – August 7, 2026 (Fri) 04:00 (KST)

August 6, 2026 (Thu) 02:00 – 14:00 (CDT)

◆ Key Update Details

New Development: Improved RX Viewer remote control performance and AV1 mode (Windows); H/W encoder support (Windows/Mac); RX Web Viewer; WebSSH browser-based Linux terminal; Mac to RemoteViewBOX2 file explorer; PIP mode for Android/iOS viewer; improved virtual mouse pointer for Android/iOS; separated remote approval permissions with notification feature.

Improvements: Refined SaaS/SSO integration specs (SAML, Google, MS, etc.); RemoteViewBOX2 custom firmware upload; Android pinch-zoom center point change; improved mobile viewer indirect input.

Refactoring: Admin Excel download/mail system; Android legacy code stability.

◆ Notes

The Korea bypass server will be temporarily suspended during the maintenance window. Schedule may be subject to change.

◆ Contact Information

E-mail: gb_sales@rsupport.com

We will continue to do our best to provide better service. Thank you.